Construction Change Orders: What Contractors Should Know

Rancho Mesa’s Surety Relationship Executive Anne Wright and Pam Scholefield of Scholefield Law in San Diego, discuss what affects subcontractors and prime contractors when changes occur in their contract.

Anne Wright: Welcome to Studio One. This is Anne Wright, surety executive here with Rancho Mesa Insurance. And I have again as my guest Pam Schofield. We met a couple months ago and talked about prime contract provisions and how they affect or impact subcontractors and what to look for. Very well received. So now we thought we'd try our hand at talking about change orders. We are going to talk about a few things that affect the subcontractors and prime contractors.

When it comes to changes in the contract, what you need to know, what you should look for and how you can potentially negotiate those within those contracts. So a few contracts will run from start to finish without change orders for different reasons. It could be poor plans, designs, scheduling, et cetera.

So Pam, let's remind the audience just a little bit about your background and then we'll get started.

Pam Schofield: Okay, thanks, Anne. I appreciate you letting me come back.

I started my career many decades ago as an engineer for General Electric Power Distribution and Controls Division, and at that point in time, that's when I started working with contractors in the industry. And then I ended up going to law school, and naturally I started representing contractors and subcontractors in the industry I already knew.

I had a little different perspective, but was able to develop my practice based on the skills and contacts I had from when I worked, was in the trenches with them. So I enjoy this industry, this is a great industry, and that's why I'm still here.

Now I help subcontractors and contractors, obviously with a lot of contract issues. So I'm happy to be here to share any bits of knowledge that I can.

AW: Well, you're uniquely qualified to do that, so we certainly appreciate it.

When talking about change orders, there's kind of a start to finish process with that whole thing. Again, if you enter a contract thinking there's not gonna be changes, you've probably had some different experiences than the majority of contractors out there.

So in the world of disputes, which will likely occur again for these various reasons, can we talk a little bit about how you can avoid them and what you should look for that are the key points in documenting your file and working to make sure that your change orders are recognized and ultimately approved?

PS: Sure. So you're right. If you believe that you will not have changes in a job, you either are very, very new or have had an unusual experience as a contractor. And I'm glad you talked about the contract itself because that is the most important place to look. Every contract, every subcontract has a process that you have to follow as the contractor or the sub in order to present any changes that you want. And in a change order or reason for a contractor to seek extra time or extra money is anything, honestly.

Some contracts have a list of what would trigger the contractor's responsibility to tell its customer. So when I say its customer, when a contractor tells the owner or the sub tells the contractor, the important thing there is that they want to know as soon as possible if something happened to cause more money or more time to your work. And that's the whole point, what we call the notice provisions.

And so anything I tell people, whether it's listed in your contract or not, that would cause you more time or more money, that is when to give your customer notice that, "Hey, this is happening. You've asked for a change. I've run into something unexpectedly. There's another trade in my way. The job site is not ready for my work or the owner came and asked me to do this. So let me talk about that.

Contractors should not do changed work or extra work or different work or any way you want to describe it just by a verbal request by an owner or even their own contractor. If you're a sub, you don't do anything orally. When the project's going along fine, you might get in a situation where people get casual as they get through changes, and they're paying change or all that, when it's something that's more controversial, like a big money, a delay to the project, or there's a dispute as to whether or not whatever's happening is really extra work for the contractor or sub. That's when people dig into the contract and they say, did you or did you not, as the contractor asking for extra money, follow the process in the contract.

So what I tell my clients, and when I give my own seminars, is that before you start the work, you need to know what that process is. And the reason is, is because many contracts will say, hey, you've got two days, 48 hours from whatever that event is that's causing extra money or delaying you to let us know about it. And that's a very, very short deadline, especially in the heat of construction.

And as a subcontractor, you may have deadlines in there, but because we talked last time about how the subcontract incorporates the prime contract terms and conditions, you still need to know what the prime contract requires because you don't want to cause your general contractor to miss those deadlines.

So again anything that would cause extra money or extra time is a situation where you want to start that process.

AW: And is it typical that the contract will indicate whom you need to communicate with?

PS: Often it does, not all the time. And that's very, very important because sometimes a contract will say that it has to be a vice president level or above. And as the subcontractor, you're like, well, that very rarely happens. We don't communicate at that level. It's usually the project manager or the project engineer that you talk these things through.

It's very important on a public project. So I'm really glad you brought that up because public projects often say, tell you who can authorize. And being a public entity, it's extremely important that you only do extra work when it's been authorized by the right person, because that deals with public money, obviously. And so you don't want to just go scurrying along and doing extra work, because somebody said, oh, sure, do this, or I'll sign off on it, because they may not have the actual authority to let you do that work.

So that is a very important part. Again, if it's not listed somewhere then probably a project manager but a lot of contracts these days do say who has the authority. And you need to know that out of the gate.

AW: Right, yes. Again, it's all about setting up your job file, having your checklist, making sure everybody involved with processing the work knows what those procedures are and this is important.

PS: It is very important, especially on the bigger ones.

AW: And to your point about, you know, the timelines in which you need to submit them, I have seen and or heard stories in my career about contractors, generals or subs that, you know, don't want to rock the boat, right? So they're just going to keep doing what they're doing. And like you said, sometimes it's very casual and they feel like it's a great relationship and they're moving along with the job and they'll just submit the change orders at the end of the job.

PS: Right.

AW: And especially if you're a public owner, you've got a contingency that only gives you so much money.

PS: Yeah.

AW: So you could run out of money if you wait until the end of the job, never the best practice.

PS: Right. And that's one of those, you know, no good deed goes unpunished because if you're going to wait until the end of the project, you likely will not get those paid. And that usually starts happening when the project people start talking about these changes or, things happening on the job site at project meetings. Or, they document it in a request for information and a response comes back and the contractor says, “Okay, well the engineer says that this is how to fix it. Okay, I'll go ahead and do it that way.” But if it costs extra money or time and they don't document it before they do the work or they don't get permission and writing, before they do the work, at the end of the project you're not going to. You're right because there might be a contingency for certain amounts. You may have to go to another level of authorization within the company that you're dealing with or the municipality without realizing it. And you definitely don't want to wait until the end of the project.

One of the other practical reasons, financial reasons, you don't want to wait until the end of the project as a subcontractor or as a contractor, is because you financed it. You had to pay your people. You had to pay the materials. Do you really want to drag a $150,000-$200,000 change order along to the end of the project for many, many months? I mean, you should try to get your money back as soon as you can.

And you do have to stay on top of it. And you're right. They want to be good team players. They want to be friends with the contractor, like the sub to the general.

AW: They don't want to risk not getting that next job.

PS: Exactly. They don't want to risk not getting that next job. And that is used as a carrot many, many times, like can you cut the change order in half or something. But the reality is, and as long as let's say you're a subcontractor and you're concerned because you've not done work with that general before and you finally got in the door, right? And you don't want to rock the boat. But the reality is, is that you can do the proper paperwork and document it in a very professional way. Even if you just think something's going to cost you more money. You need to start documenting it and giving that notice.

You'll call the person up to say, "Hey, this happened. I'm not sure how much it's going to do, but I'm going to be sending you an email.” or whatever the proper way is that you're communicating, “I'm just giving you heads up. I'm going to send you an email because I want to let you know this is happening. I don't know if it's going to cost me any money, but let's just document it." And if you do it that way, it tends to, again, strengthen that relationship because you're having more conversations in general.

And you're giving them a heads up. You're being very professional about it. So that's helpful. And a lot of times a subcontractor or contractor gets in the situation where a bunch of little things start happening. Like maybe an owner's rep or a construction manager has the tendency to waltz around the job site and chat with the people out there and you know the workers want to be friendlies but maybe they chat for 10 minutes maybe it happens two three times a week and there's five of your people every time it happens. That starts to add up you know, and then a month goes by you're like wow why is my labor, why are we not done with these tasks yet?

And so again giving warning that hey you know, “while we appreciate the interest of the owner's rep, I just want to let you know it is disruptive you know. How do you want us to handle this?” like if you're a subcontractor. And then start documenting it per what the contract says you have to document.

AW: Again, critical.

PS: It is critical, right?

AW: So some change orders are going to be, again, those that are presented timely and appropriately, you know, a lot of change orders just kind of happen and they get paid and everybody's fine and happy, but a lot of times they're disputed.

So what's the best practice for when it's time to dispute a change order? When would they bring in legal counsel or what do they need to know? 

PS: It definitely depends on the situation and the value. Some contracts actually have a separate change order process versus claims process. And that's where it gets a little tricky.

You may have a prime contract that just calls everything a claim. And so you go immediately to their claim process, even though you've not even submitted the first request for a change.

Other contracts have a very detailed process that you have a certain amount of time to do a request for a change order, a C-O-R, or a request for equitable adjustment, whatever it calls it. And so you really do need to look at that process. But I'm advocating and it's unusual, but if you have change orders that are worse than money, you don't have to wait to the end of the project like we're talking about. You would start following the process and then eventually, if it's not getting paid, you go, okay, what's the dispute resolution process? Do we go to mediation first? Do we have to get an arbitrator? And that's going to be up to the person so long as you've followed the steps to initiate that final way to solve that dispute.

If you're in a public arena, it's usually in the public arena, there's often time frames, like okay, if the engineer of record does not respond in 30 days, assume they rejected it. So now you have to do the next step, and that catches people off guard too, because they'll submit it and don't hear from it for months, but they don't follow it.

And so I'm an advocate of early resolution. Because if you don't, the parties start being, like they feel like they're not being treated fairly.

AW: Yeah, tense.

PS: It gets tense, yeah. And then, I mean, if it requires upper management to get involved, get them involved.

And again, you can warn the project manager you're dealing with saying, "You know, we're going to go to the next step. I don't want to, but it's been out there too long. We're financing this thing. I'm just giving you the heads up. You know, we're going to take the next step because we're following your contract and this is what I have to do.”

AW: Well, he who speaks last loses.

PS: That's true.

AW: Got to let him know what's going on.

PS: And when a contractor follows the contract step by step, it demonstrates that A, you know what the contract says and B, it really looks like you have your act put together. It's a more believable change request. So whoever you're giving the change request to or the change order request to, they're thinking to themselves, wow, this person has gained some credibility. And the more credibility you can gain when you're looking for money and extra money the better off you are.

AW: Right. It helps that owner or general contractor’s rep, too, process what the channel they've got to go through.

PS: True

AW: If you got everything documented and organized and you know.

PS: And sometimes that's the bottleneck. It's the person who you submitted yours to. Because when you're a sub, especially in a chain, let's say a design change comes down the road and they've made changes and it might affect several trades, so you feel that your part was pretty straightforward and you get frustrated, “why hasn't the general contractor submitted my change yet?”. Well they're putting all the trades together and putting in a big change order and so that's why it's important to follow that process.

AW: And communicate.

PS: Communicate, absolutely that's the number one thing so.

AW: Well to sort of recap and go back to the beginning, it's know your contract, right, set up the job file, have everything documented, and follow procedures.

PS: Exactly. Sounds easy, but it's not that easy during the heat of the moment.

AW: I'm glad I don't have to do it.

PS: Exactly.

AW: I have a lot of respect for our clients that deal with this every day.

PS: Oh, absolutely.

AW: Okay. Well, thanks again for joining us. And if anyone has any questions beyond this, I can be reached at awright@ranchomesa.com or call me at (619)486-6570. And Pam, your contact info?

PS: Yes, my email is pam@construction-laws.com. The easiest way to get ahold of me honestly these days is probably my cellphone. We do still have office phones, but my direct line is (619)818-6240.

AW: Well Thank you for sharing that.

PS: Well, thanks for having me. Have a good day.

AW: Until next time.

Alyssa Burley: This is Alyssa Burley with Rancho Mesa. Thanks for tuning in to our latest episode produced by Studio One. For more information, visit us at RanchoMesa.com and subscribe to our weekly newsletter.

Building a Productive Surety Relationship

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

Having represented contractors and developers of all types and sizes for many years, I have plenty of examples of what works best for clients to maintain a level of surety support that helps them meet their growth goals and objectives: updated financials and proper communication.

Updated Financial Paperwork

No one likes to deal with unnecessary paperwork; however, as companies grow and they streamline certain reporting information (i.e., financial statements and work-in-progress reports), their surety relationship can grow with them. It is not all about the paperwork, however; that is only one way to measure what your business can expect in the way of surety support.

Regular file updates to annual and perhaps interim business financials (depending on the frequency of your bonding needs, including possible internal or CPA supported reports), personal financials, cash verifications, and status of your backlog is the basic paperwork that is needed to maintain a current file for an active surety relationship.

An important thing to note is that posting even the smallest of net profits at the end of the year, and making sure that your balance sheet tracks the equity from year to year, helps the surety feel confident in your ability to manage this aspect of your business.

Communication

Beyond the paperwork that is needed, communication is an integral part of the surety relationship, as with any healthy relationship.

Depending on the frequency of your bonding needs, regular communication might be limited to only a few questions each time a bond is needed. These questions are often regarding the scope of the work if you are looking at jobs that are outside of your historically performed projects or territory. The questions may include:

• Is this a typical job for you or outside your normal scope?

• Have you worked for the owner or general contractor before?

• What do you like about the job and/or what do you see as the challenges on the job?

So much of the relationship tends to be communicated on paper. Unfortunately, face to face meetings just don’t happen the way they used to. So, to the extent a client can let us know of things that impact their business, good or bad, in between financial reports or with updated financial reports, it is all for the better.

Examples of things to communicate might include:

• New work opportunities in which you do not need our services or a new client that is bringing you more work

• Increasing work opportunities and job sizes

• Moving into any new areas of work (scope or geographically)

• Hiring new staff for the office and/or field management

• Investing in new or upgraded accounting systems

• Considering a new bank relationship

• A problem job. (Let us know before we see a problem reflected in the financials and have to ask the question. Again, whether it’s bonded or not.)

This is just a quick overview of how to build a productive surety relationship. Rancho Mesa strives to support our clients and their bonding needs on a regular basis. Every relationship is a little different, but the basics of good communication and information sharing are always key to the mutual success of these relationships.

For questions about your surety program, contact me at (619) 486-6570 or awright@ranchomesa.com.

Subcontractors: The Prime Contract and Its Impact On Your Rights and Responsibilities

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

Reviewing contracts is not everyone’s favorite thing to do. But, I would like to share some quick thoughts on why asking for and reviewing the prime contract (before you sign your subcontract, ideally) can be important for subcontractors. This can help strengthen your position if certain conflicts arise.

I have had the pleasure of knowing Pam Scholefield of Scholefield Construction Law, here in San Diego, for many years. Pam and I are both active and involved in NECA, as well as the Women’s Construction Coalition. Pam has an impressive background not just in her law practice and involvement in the industry, but in her education and prior job experience. Pam was an engineer for General Dynamics when female engineers were quite rare. She gained a valuable skillset that led her into the legal realm, and her passion for construction law and subcontractors, particularly.

I recently attended a class that Pam presented for one of these associations. The topic was contract terms. Diving into the weeds a bit, there were some key points that I’ve found to be relevant for all subcontractors. Each subcontractor can, of course, assess their own risk. I just want to address a few things that might make a difference and help you avoid certain disputes.

A few things to consider:

1. Does the prime contract always prevail if there are differing provisions in the subcontract?

2. It may prove in your best interest to incorporate your proposal into the subcontract.

3. Are things like warranty, payment terms, and liquidated damages negotiable in the subcontract?

4. When should you request a copy of the prime contract, at bid time or before you sign the subcontract?

Do not sign the subcontract until you are clear about your key issues. Those issues may be different for different jobs, but knowing about key provisions and terms up front may well prevent you from some nasty attempts at negotiations later in the job. Better contracts can translate into more profitable, and certainly more successful, projects.

Getting to Know Our Trade Associations – Meet Andy Berg, Executive Director of NECA San Diego

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

As we have shared with our clients and viewers in the past, Rancho Mesa finds a tremendous amount of value in memberships of various trade associations. Becoming involved in these associations by attending events, and participating in committees, ultimately at board level, has allowed for a deeper understanding of the construction industry that we bond. I have found value in following legislation changes that affects the industry, as well as learning about the issues and processes available for contractors to run safer jobs, be more competitive in the industry, and manage contracts and financial reporting. It has made me better at what I do as a surety agent.

Over the years, I’ve had the pleasure of developing a great relationship with Andy Berg, Executive Director of the National Electrical Contractors Association (NECA) San Diego. This past year, Rancho Mesa was honored to be the recipient of NECA’s Affiliate of the Year Award.

NECA represents the union electrical construction industry, locally and nationally, and is a strong voice for its members on matters on advocacy, education, training, and a vibrant labor force. Andy joined the staff of NECA San Diego in 2002 as the Director of Local Government Relations & Economic Development, and earned his position of Executive Director in 2007.

I had the pleasure of getting to know Andy many years ago when I was involved on the San Diego American Subcontractors Association (ASA) board. NECA was a member of ASA, and Andy joined us on the government relations committee, meeting with local public agency policy makers. I learned most of what I know about communicating with public agencies from Andy, both construction and surety related. He has been a wonderful mentor to me over the years. Collaboration with other groups in the industry is important for the greater whole, and NECA has proven that they are all about advancing their industry, in this regard.

When I speak about the value of association memberships in guiding and forming our careers in the greater construction industry, this relationship with Andy will always be at the top of my list regarding the benefits of forging meaningful connections.

Listen below for the full podcast interview with Andy where he discusses his successful history and issues facing contractors today.

Anne Wright Explores Philadelphia Surety with Mike Hall

Rancho Mesa’s Surety Relationship Executive Anne Wright sat down with Mike Hall, Vice President of Surety for Philadelphia Insurance Company to explore what makes Philadelphia Surety unique and the programs they offer businesses placed with them.

Transcript

Anne Wright: Welcome. This is Anna Wright, Surety Account Executive here with Rancho Mesa Insurance and we’re going to talk a little bit about how we place business with our surety companies. We have a lot of options. Our clients rely on us to obviously be the professionals they expect handling their business, but also making sure we get the right surety relationship that's going to serve them best with all the terms, conditions and long term relationship.

So I have Mike Hall here with me today. Mike, you want to do a quick introduction?

Mike Hall: Sure. Hi, my name is Mike Hall with Philadelphia Insurance, Vice president and I run the Western region, which includes the northwest, Northern California, Southern California and Hawaii. I’ve been doing surety for 29 years, and Anne and I have known each other for, I would say, probably 27 years of that. So we've been doing business a long time and I'm happy to be here.

AW: Well, thank you for being here. We appreciate it. So when we are looking at placing a piece of business with a surety, you know, we're looking at the type of contractor developer, the type of work they do, the job sizes they need, who they do work for, and then the various underwriting information that they have that's available. So again, we have lots of choices in lots of markets, but we found Philadelphia to be a very strong market for some of our best clients, for many years. I think Philly's been around for 11 years.

MH: Philly Surety has been around for just over 12 and a half years. And then Philadelphia Insurance itself has been around for 60 plus years.

AW: Okay. So they brought in some great talent with Mike and some of his peers to run the surety division. It's been very successful. So we found it a very good market for a lot of our accounts. With regard to Philly, what we find sets you apart from some other sureties, again, the relationships. It's very important that we have the personal relationships with the underwriter. So when you say we've been working together and known each other for 27 years, that matters, obviously. What do you think sets Philly apart from some of your competitors?

MH: I would say one thing that sets us apart is we're A++ 15 ranked by AM Best. That's the highest ranking you can get. There are other sureties, but there's only a handful of them that get that ranking. I think we provide good service and a consistent underwriting approach. So the broker in the account knows exactly what to expect as we're going through the underwriting process.

AW: Yeah, it's an excellent point. Something we have to take into consideration with a lot of public agencies and general contractors, the AM Best rating is an important tool that they use to determine what's acceptable as a surety company. So there's a lot of A- surety companies out there right now, which is still an A, and it's still you know, it's not a big negative. But to be able to say you've got that A++ 15 rating is definitely huge for you all.

MH: It definitely comes into play on the commercial side of the house when they're looking at large appeal bonds or bonds of that nature.

AW: Gotcha. Okay. Yeah, well, you know, some of the smaller to midsize accounts, though, you know you write those, too. So I would typically think that the very large general contractors or developers are going to need that A++ 15 rating. But it's nice to know that Philly is available for some of other accounts that we've been able to place with you along the way. So it's not just meant for mega companies.

MH: Exactly.

AW: And you also have a small contract program. You are one of the early entrants, I think, into the, what we call, the Express program.

MH: Yes, we have on the contract side, we have it's called just Contract Express, and it's for programs of job sizes, $500,000 single up to $1,000,000 aggregate programs. We can go a little bit larger in that area, but that's just kind of typically where they, where they operate. And then on the commercial side, we have Commercial Express, which handles those small statutory bonds.

The agent or even the account itself can go online and purchase a bond there, prints it out, prints out the bond form for you and you ready to go.

AW: Very efficient.

MH: Yeah, it's very efficient. And then standard contract, we go up to programs of $300 million. There's other competitors of ours out there that do substantially more than that but-

AW: It fits your needs.

MH: Yep.

AW: So, very good. We look at claims handling as being an important part of the surety relationship as well. We, obviously we all underwrite to avoid claims. We underwrite to a zero loss ratio, but claims happen. So do you have anything you can share about your claims people and how well they work to resolve issues?

MH: Yeah, our claims department is great and in addition to just the normal claims handler, we have one local here in Southern California, but we also have an engineer on staff. So if you had a situation where there's maybe a big bid spread and our account was confident in their number, we could have the engineer talk with the account, go through the project, walk through it, get a better understanding, and then they'll just provide that additional feedback to the underwriting team.

And then we make the final decision on whether we write the final bond or not. We also have accountants on staff, so if the account is in difficult situation, we can send the accountant in and go through the books and records, get a better assessment of kind of what's going on. You know, that makes sense to finance the account through the project, or is it better to take, you know, some other approach to resolving the claims situation.

AW: Sure. So value added services that exactly through the project.

MH: Exactly, and we also offer up early on in the underwriting process, we have the ability to take collateral. We can also use funds control to maybe get over some hurdles in the underwriting process.

AW: All right. So again, all the tools, that's wonderful. Well, I know there was a recent newsletter that came out from Philly and they talked about selecting the right relationship and they mentioned reputation, size and service. And again, that's what our clients look for in us, and that's what we look for in our sureties, and Philly certainly fits the bill when it comes to reputation and size of the company and service to us as the agents and then our clients to get them on their way and grow the relationship and grow their business. And again, the value that you bring has been a great experience in my career with you. So, thank you for that.

MH: Likewise.

AW: So as a broker, we're going to find any way, any reasonable way, to get the bond done. If we can do it with Philly, we're going to do it with Philly. Mike is one of our go-to’s and we appreciate you being here today in StudioOne™.

MH: Thank you for having me.

AW: You're welcome. If anyone has any questions, you can contact me awright@ranchomesa.com.

Thank you.

MH: Thank you.

Are Bonded Projects Really Better Performers than Non-Bonded Projects?

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

The goal of the surety, in any relationship, is to ensure that the bonded job is completed successfully, is profitable for their client, and is without claims.

In their attempt to understand the risk versus reward of a given bonded project, the surety can add some value by reviewing certain aspects of a particular request. 

To that end, the surety considers each request for a bond on its own merits. If the bond is for a routine project (based on the contractor’s history and track record), then it will likely be a pretty routine process for issuing the bond based on the contractor’s past performance, history, etc. However, something out of the wheelhouse for a given contractor might find the surety contemplating certain details about the request. They may ask more about the type of project and past experience on similar jobs and resources needed. The surety may want to know if this project has an adequate schedule, the profit and related costs of the job, information about the owner requesting the bond, bond forms, and the contract. In reviewing the contract, the surety is not just looking at the general form of the contract, but also various provisions like payment and retention terms, liquidated damages, schedules, etc. And, you might find your surety agent asks what you like about the job or what challenges you see in the job if it is outside of your normal scope and size. Every now and then, a client comments that they appreciate these discussions – and the extra set of eyes to make sure key factors in the job, bid, or contract were not missed.

Many sureties can also provide some input relating to contract review, especially if a client is working for a new project owner, or a general contractor who has a reputation for being tough. 

And, if your work is for a private owner, the surety will typically want to confirm that there are construction funds earmarked to make sure the contractor gets paid. That information should be available in generalities in the preliminary notice information, but having the surety asking to confirm specifically that their contractor’s money is available to pay for their line items (and any contingency) can be a real benefit.

Also, keep in mind that the contractor (the business owner) typically has their personal indemnity on the line if things go wrong and the surety has to respond to a claim – one might presume that the contractor is paying extra attention to a bonded job where there is more on the line.       

So, at the end of the day, the services provided by underwriting the bond request can add that extra value in making sure there is no loss. The extra attention may also result in a more successful project.   And, the job should be a good performer.

Don’t just take my word for it. Overall, the industry agrees that unbonded projects have a higher likelihood to default, or have more significant problems. The case can certainly be made that with the partnership and value of the surety team supporting a contractor in their efforts to have a successful job, more attention is paid to those critical components to ensure that this is the case.

An article by Vicki Speed, “A Study in Surety Effectiveness, Reassessing Exposures,” published in the July 10/17, 2023 issue of ENR Magazine confirmed the value of surety bonding. According to a survey of owners and developers cited in the article, “bonded projects are more likely to be completed on time or ahead of schedule.” 

Remember, the surety is not here to tell you how to run your business or your projects. Only to support your success. It should be seen as a valued partnership that is beneficial to the owners who require the bonds.

For more information about bonding jobs, contact me at (619)486-6570 or awright@ranchomesa.com.

Contract Provisions to Review for Successful Projects

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

Contracts are not always the most fun to read, but are certainly important for all of us in the construction industry.

As a subcontractor, you are bound to the contract once you have signed it whether you understand everything that is in it or not.

Let’s consider a few key provisions in a construction project agreement that can impact your bottom line more than others. With a goal of mitigating certain impacts along the way, addressing these items prior to signing your contract should be considered as a best practice in the industry, and, we hope, support your success.

Contracts are often tedious to read, to say the least. Any business owner can proceed at their own risk, of course. But, we want to share a few things for you to consider that might offer some support and protection.

Delays

What does the contract say? What is a reasonable penalty? Business owners should always confirm just what types of delay clauses they could be responsible for (e.g., liquidated and consequential come to mind), and since there are most always liquidated damages that could be charged to you for delay of a project, make sure your contract is clear about what those are.

As a subcontractor, you are bound to the terms and conditions of the prime contract between the owner (whether a public agency or private entity) and your general contractor. These can be referred to as “flow down” provisions when it comes to things like damages, warranty, etc. 

Best Practice: Always ask for a copy of the prime contract if you are a subcontractor. Make sure you read that, too, for anything that could impact you.

Mobilization

What can you bill for, and when? 

Sequencing of Scope of Work

What happens when another trade interferes with your work? What are your rights and responsibilities of putting your client on notice when you have these impacts? Can you be compensated for any additional costs relating to these impacts?

Material Cost Escalations (and lead times)

Does your contract allow for cost escalations? How do supply chain issues affect you and how can you mitigate some of that exposure?

Change Orders

What can you reasonably expect to achieve to cover OH&P? 

The best practice for change orders is documentation from day one and early communication to your client. When everyone bunches up at the end of the job with a ton of change orders, the owner may have less of a pool of funds to draw from (for contingencies, etc.) than they may have at earlier stages of the project.

It’s important to know that the surety companies and underwriters are contract savvy as well and we do our best to understand what the obligations are within the contracts. You should expect some questions about some of these contract provisions which, at the end of the day, are intended to make sure you are best protected along the job’s progression.

There just may be something about the surety’s relationship with their principal and communication about these contracts which results in bonded jobs being more successful than non-bonded jobs.  But, that’s a topic for another article and podcast!

Best Practices for Growing Your Surety Program

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

You may know that the surety client/agent/underwriter relationship is different from other lines of insurance.

Whether you are new to the bonding process, or have been doing bonded work for years, there is a handful of important items that can assist with securing the best relationship for your bonding needs. It boils down to a few key areas: timely information, accurate information, and regular communication.

For contractors who only need small or infrequent bonds, communication may be very basic and minimal. For example, if we establish your support with a surety who has an “express program,” these programs are based on clean, personal credit and perhaps some track record of completed projects. So, there may not be a need for as much communication as there would be if an account is in a more “standard” or “preferred” program. We always want to understand and share details on the jobs you are looking to do, and have completed, but there’s generally no need for a personal relationship with the underwriter in these types of programs.

Once you are established with a more standard surety relationship, the timely information the surety expects to receive is key. However, with regular and clear communication, we also hope to add value to the relationship between our clients and the underwriter in support of the contractor’s needs. 

Communication about financial information will ensure that proper attention is given to the accurate details that confirm important benchmarks. Questions like: does equity track? is the operation profitable? how is the cash looking? are percentage of completion entries noted and match what’s on the work in progress report (WIP)?

Regular communication will not only include this financial information, but also conversations about the work you have completed and the work you will complete. Be prepared to provide trends from year to year, profitability year-to-date, and specific information on current or completed jobs noted on the WIP (whether certain jobs are bonded or not). All of this information is designed to better understand your operational processes and goals, thus presenting the most complete information to the surety.

Being proactive in this relationship is always our goal. We will do our best to facilitate the information that is needed, and work to share the information that will facilitate the best support for you.

We are your advocate with the surety underwriter – and happy to facilitate these conversations and/or meetings to ensure that your surety needs are adequately addressed and met.

Regular and open communication with your surety agent and underwriter, like any relationship, is a Best Practice that will serve us all well.

To discuss your surety program, contact me at awright@ranchomesa.com or (619) 486-6570.

Utilize Payment Bonds as a Backstop for Getting Paid

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

Contractors may do their work and meet their contractual obligations, but on some jobs it’s harder to get paid than on others. As in any business, your collection activities are key to getting your money. Don’t be afraid to be a squeaky wheel. There are a couple of things I’d like to share as either a reminder, or perhaps an education, that all contractors should know and consider.

Know where your money is coming from. If you are working on a public works job, it is of course coming from the public agency/owner of the job. If you are working on a private job, there are more questions to be asked.

If you are working as a general/prime contractor or a sub-contractor on a private works project, always confirm the financing – always. Make sure you document your job file with information as to where the money is coming from, and specifically cover your scope/line items of work. There may be a construction loan. If so, you will typically obtain that information for your preliminary notice purposes. If not, don’t hesitate to ask for some verification as to where the funds are held. Your surety will commonly pursue the source of the financing, if you are asked to bond the job. 

What do you do if you are struggling to collect what you are owed? First and foremost, be aware of what your basic payment protections might be.

Your most likely assurance of payment for undisputed work would be the payment bond. Payment bonds are a primary protection to sub-contractors and suppliers if they are working for a prime contractor who has had to provide their bonds to the owner. There is an investigative process in the event of a claim against the bond, but the surety is there to make sure all valid claims are paid.

Sub-contractors, if you are working for a general contractor, you will want to make sure you get a copy of any payment bond that might be held by the owner for the general contractor’s work.  

Suppliers, you may have payment bond protection as well, depending on who you are working for on the job and the type of job (i.e., federal, public or private).

Public works project bonds are required on most public works jobs of $35,000 or more (but can vary by agency) and Federal jobs of $150,000 or more.

Private works project bonds are rarely required of the general contractor, but it is important to ask if they are to document your job file. Otherwise, your best options are the stop notice to the lender and/or mechanic’s lien.

Best practice here is to always ask for a copy of the payment bond from your general contractor. Confirm one has been provided to the owner if you are a sub-contractor or supplier. If you are a lower tier sub-contractor, find out if the sub-contractor you are contracted with had to provide a bond and obtain that for your job file! If you are a supplier, ask about those payment bonds that might protect you as well.

What if a payment bond isn’t in place to cover you? There are various remedies short of litigation that may be available to you. These include mechanic’s lien filings, and/or stop notice to the lender/owner of a project. 

Mechanics lien can be used if the job is on private property (needs to be recorded with the county recorder). At the very least, this puts you in a generally secured position on the title of the property when it is sold. It’s not a quick remedy, or even guaranteed payment, depending on other liens already filed ahead of you.

Stop notice may be useful if the project is for private works (filed against the construction lender). This notifies the lender that you are owed money. You will have to file a bond to accompany your stop notice, but when properly filed, it requires that the lender withhold monies until your matter is resolved. Again, there is a process involved here and it’s often not a quick remedy, but it should be considered.

If you are working on a private job and there is no payment bond filed on the project, the stop notice and/or mechanics lien are key.

It's important that you know your lien rights and filing times whether you are working on a public or a private project (the various protections have certain timetables, e.g. after notice of completion, etc. that have to be considered for you to have rights to these various remedies). If you are a member of a trade association, you no doubt have a member who is an attorney. They can provide the current timelines for the various lien rights. We can also offer referrals to construction attorneys who can provide you with the timetables for the purposes of these various filings or related support.

Pursuing these remedies are best practices. It doesn’t hurt to file the preliminary notice on any job when you begin your work. Everyone is entitled to managing their relationships the way they see best for their business, but hopefully some of this information will be helpful.

If you have questions about payment bonds, contact me at (619) 486-6570 or awright@ranchomesa.com.

Five Contract Provisions to Consider

Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.

When the surety provides the performance and/or payment bond required by a contract, that contract is the basis of the surety’s guarantee. Simply put, the bonds follow the contract. Because of this, there are a few key things that the surety is going to want to review, and you should do the same. The goal is to make sure you, as the contractor, have everything in place to ensure your success. 

1. Liquidated Damages

Typically, contracts will have a liquidated damages provision. This is generally the per day penalty imposed in the event you are the cause of a delay for the completion of the project. If you are acting as a subcontractor and can only find vague verbiage in your contract with the general contractor (GC), it probably implies that you are held to the same liquidated damages as the GC is to the owner. Make sure you know the actual value or dollar amount of the liquidated damages and consider your bid amount accordingly. Just because you don’t see a dollar amount per day in the contract doesn’t mean you won’t be held to that flow down provision from the prime contract.

Private jobs may be more flexible. Most all public jobs will have something in the prime contract about liquidated damages and they can get pretty steep. We’ve recently seen invitations for bids that include $40,000/day liquidated damages. How many days delay would it take to eat up your profit on a given job? If you do run up against these higher liquidated damages, consider either conditioning your bid to include verbiage that either caps those liquidated damages to some dollar amount that is reasonable, or include a provision that you will only be responsible for a proportionate share of the liquidated damages based specifically on your work that may have caused any delay.

2. Retention

The standard retention for public works contracts in California is 5% for the prime contractor as a result of the efforts of our subcontractors association. Notably, this standard practice is scheduled to sunset in 2023. There is a bill in Sacramento to make the standard permanent. You can bet groups are lobbying to support the 5% standard as it has proven to be a good number.

Knowing the standard retention is important when negotiating your contract. If you are a subcontractor to a GC on a public works project, review the contract for the retention provision. You may be agreeing to abide by a percentage that is higher than what the GC is having withheld by the prime contract. For example, you may be asked to agree to a 10% retention instead of the standard 5%. That is a business decision you can make, but at least you know the law and consider it in your negotiations.

On private works projects, the owners can set their retention amount. And, we continue to see that being set at 10% for the prime contracts.

3. Indemnity

California law sets a limit to some extent on what one party can be liable for to another party. That said, some contracts may be out of date (i.e., broad form indemnity was the law of the land years ago), or the contract may have been drafted in another state. So, make sure that your indemnity provision clarifies that in no event will your duty to indemnify the other party be greater than what is defined as your scope in your contract and that you are not responsible for work performed by other trades.

4. Insurance Provisions

Insurance requirements are greater in some contracts than others. Limits of liability needed can change from contract to contract. It is best practices is to have your insurance agent review the contract before you sign. Make sure you have the coverages you need and include the cost in your contract amount. We’ve seen umbrella limits increasing with some public and private owners, so account for those increases.

5. Warranty

The standard warranty for workmanship in California is one year after completion. We do see some public owners wanting to extend that to a two-year warranty. In some trades and in some contracts, it might be longer. When presented with a longer term warranty, ask yourself if it is reasonable to expect you will be in a position to respond to a warranty item in X number of years after completion. We strongly suggest that you limit the warranty to no more than two years. In some cases, where bonds are required, the surety may ask for verbiage to be added to the contract to limit the surety’s liability to one or two years, and we will then include that in the bond form, if the provision exceeds the two years.

I have always held the belief that knowing a good construction-oriented attorney is as important as any other professional service provider you have to support your business. Consider that it is probably cheaper to have an attorney review your contract before you sign it, then to be put in a position to have to defend yourself later. A good legal resource can provide valuable input if you come across something new, or not well understood. We have some good resources that we can recommend. Contact me at (619) 486-6570 or awright@ranchomesa.com if you would like to discuss your surety needs or if we can provide other resources to support your business.