Claims Advocacy

Julie Reinhard, Vocational Visions

“I want to formally recognize Jim Malone for his superior service as a my workers’ compensation claims advocate. As many HR professionals know, it is imperative to create relationships with knowledgeable and trusted experts who can help fill in the gaps when dealing with sensitive issues. Jim has always made me feel like a priority, responding to my questions quickly, proficiently, and without making me feel like a burden. Not only is Jim thorough in his responses, Jim offers an extra touch of humanity with his congenial personality. I am grateful that Jim is working on my side.”

Katie Lane, LWP Claims Solutions

“I wanted to shoot you a message about Jim. He is my contact on one of my most challenging cases and he has been wonderful to work with. He is a claims advocate that works with me and not against me. That is uncommon these days and is very refreshing. His knowledge of HR, employment law and workers' compensation is by far superior to any other claims advocate I am presently working with or have ever worked with in the past.”

Barbara Taylor, Accounting Manager, Remodel Works Bath & Kitchen

“Jim has been a great resource for our remodeling company! His vast experience coupled with his ability to explain the complex world of worker's compensation has been extremely helpful. The nuances of insurance can be brain numbing, but Jim does a great job staying focused on the issue at hand and offering his advice. Jim even attended our Project Manager meeting to discuss our safety culture and to field questions. This was greatly successful as Jim can speak from a lot of experience and has many examples to give. We love working with Jim and highly recommend his service.”

Dan Durkin, VP Finance, Rancho West Landscape, Inc.

“Jim has been a great resource for me. He is very good at explaining the process in standard English and not all the abbreviations the adjusters use. I wish we started working with your team sooner. Just good to know we made the right choice this year. Thanks for all your help.”

Julie Romero, AMC

"What I loved about my experience is Jim didn’t just tell me what needed to be done and then hang up, he instead stayed on the phone with me while we found a medical center for the employee. He let me know what forms I needed to fill out, helped me find them and instructed me on who they would need to go to. He took me through the process step by step, even instructed me on the importance of the employers interview, telling me what questions to ask and how detailed they needed to be. I truly felt like I had a partner! He also took the time to tell me what will need to be done in the next few steps and assured me that if I had any questions, he was there for me.  I loved the customer service."

Joanna LaBahn Cornett, CEO, LaBahn's Landscaping

"We are excited to be a new client of Rancho Mesa! They have hit the ground running with excellence. I have been very impressed with how on top of it they are. They do everything with the utmost professionalism. I am even more thrilled that they were able to close 6 of our claims within the first 3 months."

Jill Jimenez, Minegar Contracting, Inc.

"Jim Malone is helping me navigate a worker's comp claim.  He is very knowledgeable his explanation of the process in layman's terms made it seem less daunting.  I was so appreciative!"